Clients initiate a remote password reset request by filling out and submitting this form.
This form is displayed using the Request Password Reset button on the Remote Reset tab.
When the Send button is clicked, SafeHouse will directly contact the SafeHouseAdmin.com website using a secure connection and submit the client's request. Internet access is required to complete this step.
Provided there aren't any errors during submission, the status icon on the Remote Reset tab will change from Ready to Pending. It will remain in this state until the administrator services the request, the request times out or the client cancels the request.
It is not necessary to stop work and wait for the administrator to respond. The request will remain active as long as clients do not log out of Windows or turn off their PC. They can even close this dialog, terminate SafeHouse, and return to it later; as long as they do not log out of Windows.
The client should input their contact information. The first three fields are required. The comment field is optional.
The purpose of these fields is to give the administrator as much information as possible so that they can make an intelligent decision as to whether or not to approve the request. Other information such as computer name and windows login ID are automatically transmitted with the request and will show on the administrator's screen.
This field is optional. If filled in with a valid email address, when the request is received at the SafeHouseAdmin.com website, an email notification containing a direct link to the corresponding web form will be sent to the referenced address.
The purpose of this field is to allow the specific administrator working with a client (in case there may be several authorized administrators) to have the request forwarded directly to them. In this case, they will not need to log into SafeHouseAdmin.com. They need only click the link contained in the notification email.
The administrator who receives this email will still need to prove that they are indeed an administrator for the corresponding SafeHouse group by either typing the top-level SafeHouse administrator password, or by using their SafeHouse administrator smartcard.